Our process
Clear steps from first enquiry to finished product — so you always know what’s next.
From idea to in-hand
We keep communication polite and practical. You’ll approve artwork before we produce — nothing goes out without your say-so.
Enquire
Send item type, quantity, deadline, and any notes via our support desk quote request.
Artwork
Share your logo or design files. We’ll advise on format, size, and what prints or stitches best.
Approve
Review a proof (digital mock-up or sample guidance). Production starts only after you approve.
Produce
We carefully produce your order in our Central Coast workshop using the agreed method.
Pickup / delivery / van
Collect locally, arrange delivery, or book the Promo Van for on-site handover.
What helps a smooth job
Artwork tips
Vector logos (AI, EPS, SVG, PDF) work best for embroidery and crisp print. High-resolution PNG/JPG can work for UV print — we’ll let you know if we need a cleaner file.
Timing
Lead times depend on method, quantity, and current workload. Share your deadline early so we can confirm what’s realistic — rush jobs may be possible by arrangement.
Quotes
Quotes are based on item, decoration method, quantity, and artwork complexity. We’re happy to explain options if you’re unsure which finish suits your budget.
Common questions
Do you have a minimum order?
Can you help if I only have a logo on my phone?
Do you ship outside the Central Coast?
Is this an online shop?
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Start with an enquire
Tell us what you need — we’ll reply with clear next steps.